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Admission Process
The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalisation of the patient. The staff will escort the patient to the allotted room/bed and make you feel comfortable.
We constantly challenge our selves to achieve this. This quest has led us to be a multi-awarded team that never forgets where they come from and always listen and adapts.
Discharge Process
Your nurse will assist you in the discharge process which may take few hours to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings (like thermometer, urinal bedpan, etc. – used during the course of your stay). She will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.
Guidelines for Visitors
We value your family and friends and recognise that they are an important part of your recovery process.
– For the comfort of all our patients, we request you to limit your visitors during visiting hours
– Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.
– At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Concierge Desk located in the hospital main entrance.
– Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.
– Sanitise hands before and after visiting.
– Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.
Patient’s Rights
As a patient your rights are:
– Access to care
– Selection of Doctor for Consultation, Treatment and Second Opinion
– Avail treatment and Respectful care in a safe environment
– Free from any form of Physical, Verbal Abuse or Harassment by Hospital Authorities or Staff
– To get all relevant information regarding the Disease, Course of Treatment, Discharge Planning and Cost of Treatment
– Education on safe and effective use of medications and the potential side effects of the medications, food drug interactions, diet and nutrition
– Continuity of Care
– Respect for privacy to ensure confidentiality
– Access to their own Medical Reports
– Consent or Reject any Treatment Lines, Research Activities or Clinical Trial offered
– Informed consent before Anesthesia, Blood and Blood Product Transfusion and any Invasive/ High Risk Procedure/Treatment
– Complaints & Grievances can be raised
Patient’s Responsibilities
As a patient your responsibilities are:
– Responsibility for providing accurate and complete information about medical problems, Past illness, Hospitalization, Medications, Pain and other matters relating to their health
– Responsibility for following the treatment plan recommended by the health care team
– Responsibility for their actions if they refuse treatment or do not follow the health care team’s instructions
– Responsibility for seeing that their bills are paid as promptly as possible and following Hospital Rules and Regulations
Guidelines for visiting Intensive Care Units (ICU)
All Intensive Care Units (ICUs) areas are restricted areas. Visitors are requested to adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand sanitiser available at the hospital before and after entering these areas.
– To minimise the risk of infection, only one attendant at a time is allowed for a maximum of 10 minutes. Visitors are requested to wait for their turn to enter these special zones.
– It is expected that visitors will:
• Not visit if the visitors are sick.
• Comply with safety and security procedures.
• Wear and display their visitor identification card at all times while in patient/restricted areas.
• Leave the hospital during a disaster or fire alarm.
• Patients are the responsibility of the hospital and will be rescued as per an evacuation plan.
• Act in a respectful manner.
– Unacceptable behaviour includes but is not limited to:
• Unreasonable interference with a patient’s plan of care.
• Harassment of any kind, including inappropriate telephone calls to a staff member.
• Use of loud, threatening, abusive or obscene language.
• Use of physical violence or acting in a threatening manner towards staff.
• Arriving under the influence of drugs or alcohol.
• Damage to hospital property.
• Theft.
• Possession of weapons or firearms.
• Disturbance to other patients.
